FlashHelp files not displaying in topic pane

Question

I have generated FlashHelp using RoboHelp 7. I then copied
the FlashHelp folder to a server via FTP.

When I view the ...index.htm file in the !SSL! folder on my C
drive, the system displays correctly. When I view the ...index.htm
file in the FlashHelp folder on the server, the .htm files are not
displaying in the topic pane. It states "Internet Explorer cannot
display the webpage. On the first page of the FlashHelp wizard, I
have the output folder and start page designated
(...!SSL!/FlashHelp/Index.htm). The default topic is
GettingStarted\home.htm.

Any suggestions?

Anonymous · Answer

If the toolbar and left pane are loading, the scripts must be working correctly. Do you have a way to view a list of the files that are actually on the server and verify that all your HTML topics are present?

The reason I ask is that I had trouble recently with one project in which I was getting application (Java "FileNotFound") errors in my topic pane when accessing the help through the application. I use version control, however, and once I had deleted my files from the repository and then checked them in again, the problem seemed to be fixed. But if you are doing FTP directly to the server, you are probably not dealing with application builds. In any case, the problem appeared to be that the server was not recognizing that the files were actually there.

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