FM crashing when I update linked files in RH

Forum|Forum|10 years ago
September 20, 2015
2 replies
1266 views

FM keeps crashing when I update linked files in RH. It then restarts, and the Web help is generated, but it is a nuisance and probably an indication of something that should be fixed. Has anyone experienced this? Any ideas how to fix it?

FrameMaker integration

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Peter Grainge

Community Expert

Also have you tried with a new RoboHelp project and a simple Fm document to see if they also crash. That would determine whether it is a project/document problem or a general problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Arnis Gubins

Inspiring

Which versions (and point releases) of FM and RH and are these part of the TechComm Suite or stand-alones?

sharip92483591Author

Participant

FM 2015 & RH 2015, within TCS.
I did try blank FM files and RH projects, and there was no crash. (I also sent my working files to Adobe support, at their request, but have not heard back.)

The problem does seem to be something in my files, but I'm pretty meticulous about pasting text only, using referred graphics, not using objects, and sticking with my template styles, so I'm not sure where to look. It seemed that, at one point, conditional text was causing a problem, but I tweaked that, and still experience difficulties.

P

Playful_work1549

Adobe Employee

Hi,

Do you remember to whom in adobe you sent the files to? It seems they could not be traced - Could you please send them again to amagarwa [at] adobe [dot] com

Regards,

Amit

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