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January 2, 2026
Question

Following files could not be imported, translated content is not in valid format

  • January 2, 2026
  • 1 reply
  • 39 views

Hi,

Thanks, If you can help me following my problem description:

I have sent to a Japanese translator an .xlf file.

He sent me back the .xlf file translated but this message appea&r when I import the file : 

"Following files could not be imported, translated content is not in valid format"

her the files content:

Content of file to be imported.jpg

    1 reply

    Peter Grainge
    Community Expert
    Community Expert
    January 2, 2026

    I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    The regular supporters of the forum don't use this feature, hence suggesting Adobe Support for this one.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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