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adamm45990798
Known Participant
January 5, 2022
Question

Fonts not displayed in PDF output

  • January 5, 2022
  • 3 replies
  • 242 views

Hi everyone,

 

For the last 2 years, we've had the persistent problem of fonts, despite appearing in the RoboHelp editor,  not appearing into the PDF format output. This is often the case for fonts that must be installed, for example - such as Ubuntu. 

 

Can anyone assist?

 

Version: 2020.6.76.

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    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 11, 2022

    Yes, in Project Settings > Font List. Look at the top of that dialog.

     

     

    I'm not sure the font is installed on your system. Once it is, find it in an app such as Word and note its name.

     

    Then type that name in where you see Add New Fonts and then click the + icon.

     

    I think that's the name but if that doesn't work, see what it say in C:\Windows\Fonts.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 5, 2022

    I'm not clear on where the problem kicks in. Colleague who has Ubuntu generates and sees it in the PDF but you don't see it in the same PDF on your machine? 

     

    Is the font in Project Settings > Fonts?

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    adamm45990798Author
    Known Participant
    January 11, 2022

    Hi Peter, 

     

    It's not - is there some way I can add it to the list?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 5, 2022

    Do you have this setting applied?

     

     

    If that does not help and no one else comes along. try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    adamm45990798Author
    Known Participant
    January 5, 2022

    Hi Peter,

     

    I do - I've always had this applied 🙂 Ubuntu is output on a colleague's computer - but not mine.

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