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G
Ges-Wells
Participating Frequently
July 20, 2009
Question

Formatting & editing Printed Documentation

  • July 20, 2009
  • 1 reply
  • 8367 views

Using RoboHelp7 for Word, Word 2007 on Windows XP system...

Printed Documentation was generated successfully and looks pretty close to what we want (Style mapping.dot was used).  Doc was opened, edited & formatted, saved and then closed - BUT when we reopen the doc all the changes are gone??? Is there some trick to formatting & editing the doc.? According to info in Help - should be able to edit & format  doc in Word - but formatting is not retained once doc is closed, even though it was 'saved'..??

Any help would be appreciated, since we need to produce Printed Documentation for 9 projects currently in RoboHelp....

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 20, 2009

I have not seen that or seen it reported but I have a hunch as to what could cause it.

When you generate the document, go to Word Templates and Add Ins and see if Automatically Updates Styles is checked. If it is, that what I am guessing is the cause so turn it off and then reopen the document.

Let us know if that fixes it.

See www.grainge.org for RoboHelp and Authoring tips

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G
Ges-WellsAuthor
Participating Frequently
July 23, 2009

Peter

Thank you for your quick response...

We checked Word Templates & Add Ins they are NOT tagged "Automatically Update Styles".  In Printed Documentation No matter what changes or edits are done, document reverts back to the way it was....even though 'Save' was done before closing doc.

Usually when 'Save' is done -"Word is saving document....appears with a field that indicates progress of save at bottom of screen. We noticed the field remains grey & there's no indication 'save' is being done?

We are at a loss, because 'save' works in other documents & this is only happening with Printed Documentation thru RoboHelp7..

Georgianna Schuessler

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 24, 2009

I've just tumbled what this might be. Are we talking about changes to existing topics or new topics not appearing?

BTW. I have edited your last post to remove the email address. Never include that on any forum, unless you are looking for a new supplier of questionable medication!

See www.grainge.org for RoboHelp and Authoring tips

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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