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Participant
January 12, 2025
Question

Frameless RH2022 Context Sensitive Help: Too Many Tabs (Chrome)

  • January 12, 2025
  • 2 replies
  • 239 views

I've created RH2022 Frameless output as the context-sensitive help for my Window-based App.  Every time a user accesses a help page from the app it opens as a new tab in Chrome.  This very quickly gets very cluttered.  Is there a setting (in RH2022 or maybe in Chrome) to get it to open in the same page.

Sorry if I'm overlooking something blindingly obvious and thanks in advance for any assistance.

FYI - this is the help site:  https://leap.sei.org/help

2 replies

Community Expert
February 5, 2025

It used to be possible by giving the new window a name (either in the target field for html link, or in the csh javascript code) and using that name in all csh calls. However, I haven't used CSH for many years, so I'm unsure if that has gone the way of the dodo. A web developer might be able to help, otherwise, ask Adobe support as Peter suggested.

Peter Grainge
Community Expert
Community Expert
January 12, 2025

Strictly it opens in the user's default browser. Once the user has opened the help, any other topics they go to from within the help will open in the same window. What you are talking about is the user going back to your app and making a fresh call. I would expect that to open in a new tab as how is the browser to know which of many open tabs is related to your help?

 

I'm not a developer and you might do better asking this question in a developer forum. I think the answer will be the same but with a bit more authority. Alternatively try Adobe's Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

Nice looking help.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Participant
January 13, 2025

Thanks Peter - that all makes sense. I guess I just have to accept that this is WAD!