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K
KellyClem
Participant
February 4, 2014
Question

frozen files

  • February 4, 2014
  • 1 reply
  • 532 views

I made updates to a user manual and now I am unable to open one of the folder links.  It is one of the folders in which I made updates.  When I try to open the folder, the file freezes and all the other files freeze up to.  Other files can be opened, but only if I do not open the problem file first.  I am very new to RoboHelp, did I generate and publish incorrectly?  I am trying to find a way to fix this problem.  Thank you.

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    February 6, 2014

    Hi,

    The problem only occurs on the one file, correct? A few

    questions/suggestions:

    • You make a remark about publishing. Does the problem occur in the

    published help, in the project or both?

    • Could it be that your published output have ended up in your project

    source? If you see lots of red squares in your topics, this has

    probably happened.

    • What happens if you open the culprit topic with Notepad, remove the

    content and save it? Can you open the topic than. (Just remember to

    save the contens under a different name first.)

    Kind regards,

    Willam

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