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Russ_Lowder
Inspiring
June 20, 2018
Question

Full Text Search only searches some words

  • June 20, 2018
  • 1 reply
  • 554 views

I developed a help system on RoboHelp 9, then upgraded to RoboHelp 11 and most recently upgraded to RoboHelp 2017 about a year ago. A few months ago it was reported that the search function only worked some of the time. My investigation has shown that items entered into the system prior to upgrading to 2017 seem to be included in the search and items entered after upgrading to 2017 do not appear in the search. I've combed the forums and helper websites and cannot find anything related to this issue regarding searching. I've checked and double checked my settings and all appears to be correct.

Do I need to make some change to my 2017 so the full text search will truly search all words? Any help/insight is much appreciated.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 20, 2018

    Don't recall that one off the top of my head - you all up to date? Any difference by browser? Does it work locally, but not on a web server (or vice versa)?

    R
    Russ_LowderAuthor
    Inspiring
    June 20, 2018

    No difference by browser - I've used both IE 11 and Chrome. All updates are installed. The search results are the same locally or from the web server. In the past I've read that some issues are fixed by deleting the whdata and whxdata folders and letting them recreate. Mine are both dated 2016. I've been nervous to try that without consultation. Thoughts?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 20, 2018

    No idea, but if you play, make sure you do it on a copy & not the real thing

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