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cheryls1730789
Known Participant
July 30, 2019
Question

Generate Help RoboHelp 2019 version 8 losing Sidebar icons

  • July 30, 2019
  • 1 reply
  • 538 views

I had no problem with this until version 8. Look at the picture below of the generate help file in version 8. The Sidebar icons are gone:

However in RoboHelp 2019 application when I am editing the skin, everything looks okay and things are displaying.

Anybody have any idea what maybe going on. I didn't do anything to the skin or obvious the file locations because the skin within Robohelp can find the files to display the skin. All I did was update to version 8.

As of now I cannot update any help files until I get this resolved. The help file shown is under development so it is not due out for some time, but I do need to update another help file.

Thanks to anyone that responds.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 30, 2019

    That looks like the mobile format. Is the browser window full screen?

    Peter Grainge

    www.grainge.org

    @petergrainge

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    cheryls1730789Author
    Known Participant
    July 30, 2019

    It is Responsive HTML5 output.

    I am not sure why the browser window needs to be full screen? I never have it full screen and I never have had this problem before. However I did try that and there was no change.

    C
    cheryls1730789Author
    Known Participant
    July 30, 2019

    I decided to try something different. The courts use IE as the default browser so Robohelp output automatically displays there. I decided to manually use Chrome and it works fine.

    The problem though is that I have that available to me because I am part of systems. The users and the program will automatically launch the output in IE because that is the court's default. So Robohelp needs to make their product compatible with IE. I had this problem in an earlier version and Robohelp put in a fix for this but apparently version 8 broke this. So now I am dead in the water here until I get this fixed once again.

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