Skip to main content
P
philippe35283104721j
Participant
February 19, 2024
Question

Generate output MS HTML help

  • February 19, 2024
  • 4 replies
  • 236 views

Hi, I installed RH 2022 and imported amn old project dated 2007. I ignored the version number used at that time. I imported using Project Upgrade and selecting the project Help.xpj. All is imported but when requiring to generate an output I get the error message "Failed to generate Microsoft HTML Help. Check log for more details."  Same error for all types of selected output.

I have no idea where is the log saved. I would appreciate to be guided . Thanks in advance

    This topic has been closed for replies.

    4 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 20, 2024

    You said "I was working in 2007 with Robohelp"

     

    This is still a bit confusing.

     

    If the project was last edited in the year 2007 that suggests you were using an extremely old version of Robohelp. If this is the case, you may need to do some work to clean up non-standard code from such an old version. 

     

    However, if this was a typo and you were using the Robohelp 2017 version, then the upgrade was probably fairly clean.

     

    Oh and you can find the log by going to the Output panel > Presets, right-clicking on your output preset and selecting View Log. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 20, 2024

    Go to the Output tab. If there isn't a preset there, click the + icon and then change the Type to select Microsoft HTML Help. Name it whatever you like, such as CHM in image below.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 19, 2024

    You should also check your settings in the CHM output preset, as I don't believe everything always upgrades correctly.

     

     

    P
    philippe35283104721jAuthor
    Participant
    February 20, 2024

    Morning, I will be sure that upgrades work correctly when i will be able to generate an output or it there a way to check that it was faulty somehow? Where are the presets you spoke about?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 19, 2024

    Various things could be giving you problems.

    • You say the project is dated 2007. Do you mean 2007 or 2017? 
    • When you installed 2022 it will not have removed your old version of RoboHelp so please let us know which version it was. 
    • You are saying you imported. That's not the way to open the project in 2022. You have to upgrade. See the screenshot below. Did you import somehow or did you upgrade? You have to upgrade.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    P
    philippe35283104721jAuthor
    Participant
    February 20, 2024

    Morning, Thanks for your answer.

    I did not import but indeed upgraded the project as you described above and i confirm that I was working in 2007 with Robohelp. Since I never used Robohelp and definitively RH previous version was not installed on my PC.  Upgrade looks like working fine.. Where can i find CHM output preset?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices