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Shel_T
Known Participant
July 22, 2009
Answered

"Generate Primary Layout" not updating edits to help file

  • July 22, 2009
  • 1 reply
  • 1964 views

I am using RoboHelp 6.0 (RoboHelp for Word).  When I generate my primary layout (WinHelp4) and then view my .hlp file, none of my edits are updated.  The last time I made updates was two months ago and my edits were showing updated.

Thanks

    This topic has been closed for replies.
    Correct answer RoboWizard

    Hi there

    What is the output?

    In nearly every case like this the end result turns out to be that you (or your user) is actually viewing an older copy of the help system that you probably are totally unaware exists.

    Have you double checked for that?

    Cheers... Rick

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    1 reply

    RoboWizard
    RoboWizardCorrect answer
    Inspiring
    July 22, 2009

    Hi there

    What is the output?

    In nearly every case like this the end result turns out to be that you (or your user) is actually viewing an older copy of the help system that you probably are totally unaware exists.

    Have you double checked for that?

    Cheers... Rick

    Helpful and Handy Links

    S
    Shel_TAuthor
    Known Participant
    July 22, 2009

    I'm outputing to WinHelp4.  Another thing I did was instead of generating the primary I did a view of the primary layout and I got a message stating "WinHelp4 output is out of date".

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 23, 2009

    All documents are ticked.  One thing I noticed when generating the primary layout, there is a message which states "Removing broken jumps..."  Processing name.rtf.  Is it possible that may have something to do with it?

    I work for a health insurance company and the help file contains confidential information - I wouldn't be able to zip it.


    I don't think so but no way of knowing.

    Try an old trick. Close the project and make a copy of it.

    Using the copy, go into Windows Explorer and delete the RTF files. Then open the copy in RH and it will warn you about the missing RTFs. Let it create new ones.

    Try with that.

    Next try creating a new project and import the documents into that.

    If that fails, without seeing what is going on and hacking around, there is not much I can do. I understand confidentiality and have had many such projects sent to me. I do not keep them once the issue is resolved and I never quote from them or use them as examples. It's up to you and your management. I'm not the one with a problem.

    See www.grainge.org for RoboHelp and Authoring tips

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