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CN13579
Inspiring
September 22, 2017
Question

Generated output fails to load

  • September 22, 2017
  • 1 reply
  • 1583 views

I just installed the latest patch for Robohelp 2017 and it generates Responsive HTML5 but it won't load. It looks like they broke something in the last update? When you open the generated output, it just hangs like this forever:

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1 reply

C
CN13579Author
Inspiring
September 22, 2017

I will also confirm that this issue occurs with the sample projects.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 22, 2017

You said earlier Rh15 which doesn't exist but was assumed to mean RoboHelp 2015. Now you are saying you have applied the latest patch for RoboHelp 2017.

Please look in File > Help and confim the version you are using.

Whatever version though, I think the uninstall and reinstall is the next step.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 22, 2017

Sorry, I see Rh15 was another poster. Nonetheless try the reinstall.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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