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mk8onoiml8
Participant
December 8, 2009
Question

Generating a pdf file in RH8

  • December 8, 2009
  • 6 replies
  • 864 views

Try as I might, and having read many, many, many posts, etc., etc., I am still unable to generate a pdf from my HTML RH8 file (and yes, I ask it to convert to Word, then pdf).  The following is the output message that I receive:

Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204

Building Z:\BusinessCenter\Business_Center_Online_Help.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 3 seconds.
Preparing environment...
Printed Document Generator Environment: Word 12.0.6504,  OS 5.1.2600, RAM 2007 M Bytes
Building Printed Documentation 'Business Center Online Help'...
Building Single Document 'Business_Center_Online_Help.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'Notice of Proprietary Information'...
Processing 'Business Center User Guide-V 1'...
Warning: style (p.StyleStyleStylenotesCenteredLeft18ptCenteredLeft) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Saving 'Business_Center_Online_Help.doc'...
Generating 'Business_Center_Online_Help.pdf'...
Failed the generate PDF file 'Z:\BusinessCenter\Business_Center_Online_Help.pdf'...
Failed to save 'Business_Center_Online_Help.doc'...
Cleaning up temporary files...

Internal error encountered,  Failed to generate Printed Documentation.

Just to answer some questions before they're asked:

  1. HTML doc was originally created in RH5;
  2. Upgraded to RH8 and imported file;
  3. Tried the suggested ".dll" workaround;
  4. Trying to save pdf output locally, not on a network;
  5. Thought maybe it was hanging on the one style warning -- but doesn't seem to be the case;
  6. Have read through and followed several other helpful tips in terms of getting the pdf to generate.

No luck, and getting frustrated.  Can anyone help?

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    6 replies

    N
    Nick27
    Inspiring
    December 8, 2009

    Maybe not ideal, but I had a similar problem and the DLL fixes didn't work nor did publishing locally etc etc....

    My solution was to install a newer version of acrobat, which fixed it.

    you could even try re-installing your existing version.

    http://forums.adobe.com/thread/500866?tstart=0

    though my thread related to generating with a SWF, this was NOT the cause of the error. I never figured it out, but an acrobat update worked.

    Nick

    RoboColum_n_
    RoboColum_n_
    Legend
    December 8, 2009

    Check that you have all the RH8 updates installed. You can check via the Help > Updates menu item. If you have done that and you still have problems, try creating a new Printed Documentation single source layout folder. Note I said "new" not "duplicate". I also just wanted to check that the actual RoboHelp project isn't sat on a network drive like your Z: drive. If it is, move it to a local drive.

    Try these and let us know how you get on.

    • Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
    • Follow the RoboColum(n) on Twitter
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 8, 2009

    Colum has picked up on whether or not the project is on your local drive. It is also necessary to generate to a local drive.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    M
    mk8onoiml8Author
    Participant
    December 8, 2009

    Hi Peter -- thanks for your reply. I had actually picked up in some of your postings from earlier this year to be sure to generate to a local drive.  Still having the same problem; but I'm stubborn and will keep on until I find the fix.

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