A

Anonymous

Question

Generating WEBHELP in Robohelp 9 results in ERRORS and crashing

Forum|Forum|15 years ago
April 25, 2011
12 replies
2290 views

"The instruction at "0x0a58cf6a" referenced memory at "0x00000014" . The memory could not be 'read'. Click ok to terminate the program.

There's another message that reads: "Adobe Robohelp 9 has encountered a problem and needs to close. We are sorry for the inconvenience. Please tell Microsoft about the problem.

This topic has been closed for replies.

S

SueC2009

Inspiring

Hello again,

I just wanted to pop in here because I noticed an error in my post above. The issue arises when the total size of all PDFs exceeds about 125 MB, not 25 MB as I stated above.

S

SueC2009

Inspiring

Hello,

I have this same issue. I have a small online help that includes a topic with links to about 50 PDFs. Some of the PDFs were generated with older versions of Acrobat, and during generation it crashes with the same error message. I was originally able to get around this by disabling full-text search, however, in my current version of the help file, I needed to add a couple of PDFs and I get the message again, despite the fact that I disabled the Search tab...

Were you able to find a fix for this? Adobe support could not help me.

Captiv8r

Legend

Hi Sue

I have a suggestion that might help. Only trying it will actually tell.

Take a single PDF that seems to work just fine and copy it repeatedly.Name each successive copy identical to the assorted PDF files you need in the project. Ensure they are all inside the same folder. Generate. After you generate, you should have about 50 copies of the same PDF in the folder. Then copy over the real PDFs into the output folder.

My thought here is that this will allow you to generate and get the workable output. And by replacing the PDFs afterwards, your links will be intact.

The only fly in this ointment is that the content of the PDFs won't be searchable doing things this way. But if all you are wanting to do is link to them, that may be acceptable.

Cheers... Rick

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A

Anonymous

Upon examining the project source folder in the above PC, we found a 3rd party CSS file and some older PDF files that, when removed from the source folder, allowed the project to generate WebHelp without crashing. It seemed that RH9 was crashing during full text search generation, most likely due to the pdf files.

Has anyone else had issues with RH9 and CSS or pdf files?

Peter Grainge

Community Expert

I am aware of a couple of users who have had problems caused by some corrupt PDFs so I suspect that was the cause of your problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A

Anonymous

Thanks for responding Peter,

The PDFs in question were generated in an earlier version of acrobat, and when RH9 first encountered them it shot up an error dialog stating that PDF's created prior to Acrobat 9 would cause problems with RH9 and indeed they did. We're trying to recompile them to a newer compatibility setting...

That was not unexpected, but did you see our other issue about RH not finding Word 2010 on our machines? Clicking "Printed Documentation" brought up the error, but right clicking it , selecting "properties" and then "Save and Generate" DID find Word installed. Even on subsequent generations,it still needs the latter approach.

http://forums.adobe.com/thread/841972

That was a new one for me, care to hazard a guess?

Thanks for all your help,

Will

Peter Grainge

Community Expert

That can be the sign of an output topic that has been imported into the source files.

You will see some red squares when you view the topic in RoboHelp. If that is it, see http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/062004.htm for information on cleaning up the topic.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth

Community Expert

Going to need more info than this - O/S, amount of memory, location of project to start with

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