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J
Jeannette_Pichon
Participating Frequently
August 7, 2013
Question

Génération sortie

  • August 7, 2013
  • 1 reply
  • 5444 views

Bonjour,

Impossible de générer une sortie et de fermer Robohelp9.

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
August 7, 2013

Bonjour Jeannette.

I am sorry but not many users on this forum speak French. Also your problem has not given us a lot of information. It seems like RH9 is crashing when you try to generate your output. Is this correct? If so can you tell us:

  • What your output type is.
  • Whether the problem is only with one project - try generating one of the supplied test projects.
  • Whether your project did generate before - if so please give us an idea of what has changed in the meantime.
  • Where you are generating to and whether your project is on a local drive. BTW it should be!
J
Jeannette_PichonAuthor
Participating Frequently
August 7, 2013

Thank you for the speed of your answer and sorry for writing in French but my english is very bad.

- output : webhelp

- the problem is only with one project (in fact, I have only one project) but I create a small one with only 2 files and it works

- I had the problem once, when I began to work with Robohelp 9. I deleted a lot of files to try to to solve the problem... It works but it was not a good solution because I needed 4 days to repair the links. So, I prefer now have the opinion of a specialist

- the last time I tried to generate the project was yesterday (testing week). The project is on a local drive but I generate an output on a web server (only used in the company)

Added notes :

- I use Robohelp 9

- I can't leave Robohelp either

- at the beginning, the project was a forehelp project (.hlp)

Best regards

Jeannette Pichon

Responsable du secteur Méthodes

Service Projet méthodes qualité

Direction des collections

Ina

tel : 0149833035

RoboColum_n_
RoboColum_n_
Legend
August 7, 2013

Don't worry. Your English is a lot better than my French and I don't want to have to depend on Google Translate :-)

I am still not 100% clear what the issue is. Is it that the project won't generate - i.e you get an error? If so, what is the error? Or is it that it does generate but that the results are not what you expect?

Also you say deleting "some files" works. What are these files? I also think you should start looking at these files to see if there is anything out of the ordinary with them. If they are topic .HTM files, try importing these into a new project a few at a time until you get the issue. That should help narrow them down.

Finally you say this was a ForeHelp project. Can you confirm that you are using the RoboHelp HTML application and not the RH for Word application. Also was WebHelp ever generated in a previous version of RoboHelp? In other words, is this the first time the project has been used in Robohelp?

Sorry for all the questions.

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