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Dirk_bqe
Participating Frequently
July 22, 2011
Question

Get Error 5 when Launching RoboHelp HTML 9

  • July 22, 2011
  • 8 replies
  • 1466 views

I just installed RH9, on a Windows XP (SP3) system, and I'm getting an Error 5 message that simply says uninstall and reinstall when I try to open RoboHelp HTML. I can't open the program.

I previously had RHx5 which I uninstalled, prior to installing this. I've uninstalled and reinstalled several times with the same result. My system meets the basic system requirements. I have plenty of hard drive space and RAM (3GB). I also just installed the latest RH9.01 update. I can't open RoboHelp for Word either. No error message, it jus doesn't open. FYI, I'm using Word 2007.

I can't find much on this error in regards to RH9 in the Adobe KB. Any solutions?

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8 replies

RoboColum_n_
RoboColum_n_
Legend
July 25, 2011

Hi Dirk_bqe and welcome to the RH forums.

The logon required to install RoboHelp 9 must have local admin rights. Did it?

  The RoboColum(n)   @robocolumn   Colum McAndrew
Dirk_bqeAuthor
Participating Frequently
July 25, 2011

Yes. My logon user has administrative rights.

Also, I don't know if this matters, but I installed RoboHelp 9 as part of the Tech Communications Suite.

RoboColum_n_
RoboColum_n_
Legend
July 25, 2011

Can you post an image of the error message you are getting and say whether it is the same regardless of whether it is the RH HTML or RH for Word application you are opening. Use the camera icon as shown below.

The fact that you have installed RoboHelp as part of the TCS shouldn't be an issue. Out of interest, do the other applications that are part of the suite launch OK? One other thing. Did you uninstall RHX5 completely before installing TCS3?

  The RoboColum(n)   @robocolumn   Colum McAndrew
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