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bmcelmurry
Participating Frequently
September 7, 2022
Question

Getting Application Error when importing word doc

  • September 7, 2022
  • 4 replies
  • 208 views

I get this error when trying to import a word document on a recently installed version for RH 2019. I've closed the application and I've rebooted the computer. Nothing makes it work. Any suggestions?

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    4 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    September 9, 2022

    Also make sure you have the latest update of RH2019. From memory it was Update 14?

    B
    bmcelmurryAuthor
    Participating Frequently
    September 9, 2022

    That was the problem. My employer had a corrupted version of it, which they installed. Once I deleted it and downloaded the latest version, I no longer had the error. Thank you EVERYONE for your help.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 8, 2022

    Just one other thought. You are importing a document in DOCX format, not DOC, correct?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    bmcelmurryAuthor
    Participating Frequently
    September 8, 2022

    Yes, it is DOCX

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    September 8, 2022

    Can you try a simple test document using the default normal template and just a couple of placeholder headings and text? If that fails as well it suggests some sort of installation issue. If it works then maybe something weird with the document or template used (there's a lot of stuff that can get corrupted behind the scenes in Word docs.)

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    bmcelmurryAuthor
    Participating Frequently
    September 8, 2022

    I did a very simple word doc and it did the same. It must be a corrupted install. I'm uninstalling and reinstalling now.

    Thanks for the suggestion.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 7, 2022

    A specific document or any document?

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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    bmcelmurryAuthor
    Participating Frequently
    September 7, 2022

    I've tried two different ones. Same issue.

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