Skip to main content
Participating Frequently
September 24, 2009
Answered

Getting Updates for RH8-HTML outside of the Auto Updates

  • September 24, 2009
  • 4 replies
  • 976 views

I have RH8-HTML.

Part of the startup is to check for updates to the software at the Adobe mother ship.

This NEVER completes, as I suspect there is something in our network or firewall stopping this, so I suspect I'm at the base release of RH8-HTML and some of its functionality acts a little flaky from time to time.  To rule out any real issues, I would like to be sure I'm at the latest patch level, but since the auto updates never even start, let alone finish, I'm in a bit of a pickle.

The same update can be invoked from HELP - UPDATES..., but it yields the same results as the auto update with the message of:

"The update server is not responding, which means it might be offline at the moment, or the Internet or firewall settings may be incorrect. Please try again later."

Is there somewhere I can DOWNLOAD a service pack and apply it to RH8-HTML outside of the normal automatic update function?

    This topic has been closed for replies.
    Correct answer Peter Grainge

    There are no patches yet for RH8.


    See www.grainge.org for RoboHelp and Authoring tips

    4 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    September 25, 2009

    When RH8 HAS any updates ;>) - look for them at www.adobe.com/downloads/updates/

    Even those of us that do get updates for our other TCS suite programs through Help > Updates know that that mechanism is a bit flakey ;>)

    RoboWizard
    Inspiring
    September 25, 2009

    Hi all

    We have recently modified the main landing page for RoboHelp on the forums to include a link to the updates page.

    tmp2.png

    Click here to view

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    September 25, 2009

    There are no patches yet for RH8.


    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    diamondesAuthor
    Participating Frequently
    September 26, 2009

    Okay. I just assumed that the base release is usually never out for long

    without something to patch it; that given the fact that it never completes,

    I didn't know there were none available. I suppose that one could assume

    with the absence of any RH8-HTML fixes on the fix page. Anyway, thanks for

    the answers and I'd consider this close.