Glossary rubbish and TextPopup rubbish for Chinese CHM

Hi Guys,

I faced two strange problem:

1. We generated Chinese CHM using Robohelp HTML 9 in Chinsese OS & Region, but the CHM glossary display rubbish when we open it in Chinese OS & Region (please see attached Glossary_in_Chinese_OS&Region.png). But it displays correctly under English OS, no matter English or Chinese Region (please see attached Glossary_Displayed_In_English_OS.png). And, in some computers, glossary didn't display (please see attached Glossary_doesn't_display.png), very strange.

2.