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Tarun5C71
Known Participant
July 28, 2022
Question

Google Analytics on RHTML5 output

  • July 28, 2022
  • 4 replies
  • 156 views

Hi,

We are trying to implement Google analytics tracking code on output from RoboHelp 2019 Classic. Based on some recommendations on the forum, we added the tracking code to the footer of the master page, but it is not working. We tried the Google recommendation of adding it to the header, but it doesn't work. The code does not get copied over to the header of each individual topic.

 

On consulting with our in-house web developers, we discovered that since the JS code has been rendered inside an iFrame, the Google Analytics code has not been executed. Ideally, the code should be placed on the parent page, so far we have not been able to find an option where we can place the Google Analytics tracking code on the parent page.

 

Please let us know how we can achieve this so that we can get the usage statistics from Google Analytics.

    This topic has been closed for replies.

    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 2, 2022

    See if this thread helps. It looks like there was a problem at one point but an Adobe Employee indicated it would be fixed. Do you have all updates applied?

     

    RH 2019: Google Analytics + Master Pages - Adobe Support Community - 10831518

     

    Use the search below to search only the RoboHelp forum rather than all Adobe forums. Enter "Google Analytics" with the quotes. You may find further threads.

     

    Search - Adobe Support Community

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    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    August 2, 2022

    Given the lack of replies, I'd suggest seeing if Adobe Support can help. See the following page for support contact options. The email address is recommended as it reaches a dedicated Robohelp team.
    https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

    T
    Tarun5C71Author
    Known Participant
    August 2, 2022

    HI,

    Really need help.. does anyone have any thoughts/recommendations on how to get this going?

    Thanks!

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 28, 2022

    You've had a look at this thread? - https://community.adobe.com/t5/robohelp-discussions/google-analytics-and-html5-outputs/td-p/7445206
    You might have to go to RH2020's Frameless output format to get out of the iFrame issue.

    T
    Tarun5C71Author
    Known Participant
    July 29, 2022

    While we are exploring the RH2020 Frameless output, it is taking a while to get the skins and stuff updated.

    We already have a well-oiled system with RHTML5 output from Classic Robohelp 2019 and do not want to move away from it in haste.

    Am sure there are folks out there using Google Analytics with RHTML5 output from Classic Robohelp 2019.

    Looking for suggestions on how to get it to work. Thanks!

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