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Cynthia Pao
Inspiring
May 22, 2020
Answered

Graphics do not update in RH2019

  • May 22, 2020
  • 2 replies
  • 582 views

This might be a newbie question, but I'm just getting my rather large help project into the non-classic version of RoboHelp2019.

 

I updated a screen shot in my help, but it did  not appear to update in RH. It didn't update even when I removed the old graphic and placed what should have been the new one.

 

The html looks like I'm referencing the grahic, so why doesn't it update?

 

Thank you!

Cindy

 

This topic has been closed for replies.
Correct answer Peter Grainge

Hopefully no need to delete anything. If the topic was open at the time of editing, close it and reopen it. Known problem.

 

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
May 22, 2020

Hopefully no need to delete anything. If the topic was open at the time of editing, close it and reopen it. Known problem.

 

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Captiv8r
Captiv8r
Legend
May 22, 2020

Hi there

Are you saying the graphic doesn't update in the RoboHelp editor or after you generate and publish to the server?

If it's not updating in the actual RoboHelp editor, I'd likely try simply deleting all references and re-inserting into the topic after ensuring that you do, in fact, have the correct image.

 

If the issue is happening after you generate and publish, it's likely that the image is being cached and you need to delete temporary internet files.

C
Cynthia PaoAuthor
Inspiring
May 22, 2020

The graphic does not update in the editor.

 

Peter's explanation below seems plausible, so I'll try that.

 

Thank you!

Cindy

 

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