Graphics not appearing

Question

Using older RoboHelp 4.1

When I generate a primary layout of my project and then
access certain topics the graphics do not appear.

If I access other topics the graphics are there. If I then
look at a topic that does not present the graphics and then return
to this topic the graphics do not appear.

I can only close and reopen to get some graphics to appear.

Probably not the best way to ask but ask me for clarification
and I will respond.

Anonymous · Accepted Answer

Hello ChatMatt,I am not sure I fully understand the issue that you arefacing, but hopefully I can be of assistance anyways. Try lookingat the image properties in the browser to see if it is pointing toa correct location. In Internet Explorer, you would do this by:1) Right click on the image placeholder.2) Select properties.3) Verify that the URL is correct.Other things that you can check:* Can you open this image in a browser manually(File>Open>browse to the image)?* Is this image a valid web image? By this I mean jpeg or gifformat, RGB colors (not CMYK). If you use Photoshop, you can openthe image and use the Save for Web feature to be certain you areoutputting a valid web image format.I hope this helps.Thanks,Bobby WAdobe Customer Care

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