Known Participant

Question

handful of help topics won't publish to server

Forum|Forum|1 year ago
April 17, 2024
4 replies
697 views

I have a handful of help topics that do not publish along with the rest.

I have to manually copy them to the server

These topics show in the Topic List.

I've even tried importing them multiple times to see if that fixes it

And it is always the same handful that don't publish

FWIW: I had to rebuild my project file in late November and the problem occurred after that

This topic has been closed for replies.

Peter Grainge

Community Expert

Double click the Table of Contents where shown and hold your mouse to the left of the chevron to show the menu. You can also double click the TOC, where it shows 2019 Test.

That will open the TOC in the middle. Click on any item and you will see Hide in Output on the right.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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A

Amebr

Community Expert

As you're using RH2019, you'll need to double-click on the table of contents file to open it as a tab in the middle panel of the RH interface, then in the Properties panel on the right-hand side of the interface, you'll find the "Hide in output" checkbox.

G

goLobosAuthor

Known Participant

FWIW - there is no HIDE option. Anywhere. No where. No how. 🙂 In the PROPERTIES panel, I have General, Search, Style Sheets, Index, SeeAlso, ConditionTags, FileInfo When I expand GENERAL, I see Title, FileName, Author, Description, MasterPage, Language, Status, MapIDS. That's it. No HIDE

Peter Grainge

Community Expert

What you are describing are Topic Properties. As @Amebr has explained you need to open the TOC in the centre panel.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Try deleting the whx folder from the server and then publish again.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Did you try this?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

G

goLobosAuthor

Known Participant

I did not. Given the files only appear in my Topic list and not when I publish locally, I figure the problem is local, not on the server. Wrong assumption?

Jeff_Coatsworth

Community Expert

What version of RH? All patched up? Are the topics present when you generate to a local drive? If so, then it's something to with the transfer (publish) action. Probably it will be old copies cached on the published location; clear everything out & re-populate again.

G

goLobosAuthor

Known Participant

Version - 2019.0.14

Patched - how would I know? I clicked on Help/Updates but nothing appears to have happened

Topics present when generate locally - not when I generate. They only appear in the Topic List

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