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Inspiring
October 8, 2015
Answered

Hanging when generating output

  • October 8, 2015
  • 1 reply
  • 559 views

Hi,

Since this morning I have not been able to publish my project successfully. I am trying to publish to Responsive HTML5, which is set as my primary output, but each time I try Robohelp hangs and is unresponsive. I have tried publishing just a subset of information using a smaller TOC, but this also hangs. I have tried removing the topic it seems to get stuck on, but it still hangs. I've also tried selecting the options Exclude Unreferenced Topics and Exclude Unreferenced Baggage Files to no avail.

Any help welcome, as I am desperate because I have a presentation to give tomorrow and need this output working ASAP.

Thank you.

Karen

This topic has been closed for replies.
Correct answer klwest

Thanks Jeff, I think you may be on to the solution. I have shortened the path and managed to get one book published successfully. Looks like I will have to do some more restructuring to get the whole thing working.


Actually, despite the long path this appears not to be the problem. I created a new TOC and added books and pages back gradually, publishing after each book. I expected it to fail sooner or later, but it never did. So, I reckon it must have been a corrupted TOC. I have successfully published locally and am now publishing to Sharepoint.

1 reply

Captiv8r
Legend
October 8, 2015

Are you talking about generating or publishing? The thread title says generating, but when you describe things, you are referring to publishing. These are different processes.

klwestAuthor
Inspiring
October 8, 2015

Oops sorry, the problem occurs when I click 'Save and Generate' on the Responsive HTML5 Settings dialog.

I've just tried clearing the project cache, then retrying and it still hung.

Jeff_Coatsworth
Community Expert
Community Expert
October 8, 2015

Working locally? Any source control at play?