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johnvarvatsis
johnvarvatsis
Inspiring
March 9, 2018
Answered

Has Anybody created a knowledge base using RH2017?

  • March 9, 2018
  • 1 reply
  • 1166 views

Hi

Just curious about how the RH knowledge base would work. Specifically whether people viewing the published knowledge base (users of the system which I am documenting) would be able to feed back, or contribute to it in some way?

One of the items on the "wish list" I was presented in my first few days in the new job, was for a means by which users could feed back; ask questions to which other users or Our support staff could respond with hints, tips and advice. Rather like this forum I guess.

Yesterday I noticed the "Knowledge Base" project setting and wondered if this would do the job. On reflection I cant see how anybody else could add content to a published RH project, unless they had RH installed on their machine and access to the source files. Maybe I am confusing the terms "Knowledge Base" and "Wiki". Until today I assumed they were synonymous.

Could anybody please clarify what a RH Knowledge base does and whether non-robohelp users can feed back or add content to it. If I were to create a knowledge base in RH, would I then need to set up some other mechanism to obtain feedback and content from users (maybe an "email us" button in my help project) and then add the questions - and responses - to the knowledge base myself?

This topic has been closed for replies.
Correct answer Peter Grainge

The Knowledge Base is simply a layout suited to creating KB topics. Your are correct that users cannot add to it. I believe it is possible to add suitable pages but it needs developer level skills and an underlying database.

There are ways of adding a link to create an email. See Snippets > Email.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
March 9, 2018

The Knowledge Base is simply a layout suited to creating KB topics. Your are correct that users cannot add to it. I believe it is possible to add suitable pages but it needs developer level skills and an underlying database.

There are ways of adding a link to create an email. See Snippets > Email.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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johnvarvatsis
johnvarvatsisAuthor
Inspiring
March 12, 2018

Hi again! I tried to create a mailto: link using first the snippets of code on your site and subsequently using the Insert hyperlink (email) option in RoboHelp.

When I clicked on the mailto link I was expecting my email software to open, so I could send an email to the addressee whose email address I entered in the Mailto dialog (or the code snippet I pasted into the HTML editor).

But all that happened was the Google Chrome browser opened.

The same thing happened whether I previewed the topic or clicked on the link in the compiled help.

Am I doing something wrong or is this a bug?

I'm using the Responsive HTML5 layout

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 12, 2018

Which of the two methods is opening Google? To the best of my knowledge the method on my site works in responsive as well. I have not heard anyone else report it opens Chrome. That sounds more like it is not set up correctly than a bug.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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