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A
Anonymous
August 13, 2009
Question

Has anyone come up with a step by step procedure to upgrade from RH 6 for Word to RH8?

  • August 13, 2009
  • 1 reply
  • 2298 views

All my projects were made using Word 2003 and RH6 or RH4. We just upgraded to RH8, and I am getting all kind of errors. We followed the advice given in the forum, and deleted all the dot files. It got rid of the DLL message (error 49), but all the text and topics disappeared. The project opens to a blank document.

We still have Word 2003, and do not want to upgrade.

I do need some concrete advice urgently.

Thanks

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 13, 2009

Did you follow the procedure in Snippet 92 on my site?

On switching to RH HTML, see Snippet 117 on my site.

See www.grainge.org for RoboHelp and Authoring tips

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A
Anonymous
August 13, 2009

I followed the procedure in your Snipett 92, but did not get good results. As I mentioned above, the message did not appear again, but the project opened a blank document. No topics, and no text. the only difference is that I moved all the DOT files, including the Normal.dot. Would this have made the difference?

Regarding

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 13, 2009

The procedure does not state to delete ALL copies of the templates, those in Program Files are required.

Did you delete the files from Program Files?

Do you have those templates somewhere you can restore them?

Did you have a copy of the templates in the project?

Do you have a copy of the project from before you upgraded?

See www.grainge.org for RoboHelp and Authoring tips

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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