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ygyoung
ygyoung
Participant
July 21, 2020
Question

Has anyone used the chatbot output yet?

  • July 21, 2020
  • 6 replies
  • 390 views

I'm trying to use the chatbot output to see how we can integrate into our online help but I just keep getting "Failed to generate" error

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6 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 22, 2020

This is a link to the same information.

 

http://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_chatbot.htm

 

 

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 22, 2020

In the Output folder there is a specific topic on Chatbot.

 

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ygyoung
ygyoungAuthor
Participant
July 22, 2020

Thanks for the help. I couldn't find any details about it in the online help.  The About RoboHelp project also didn't give any information about the things that need to be done on the DialogFlow side.  It was all trial and error.  The publish log simply said chatbot generation failed.  I hope there is more information in the webinar.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 22, 2020

There is a webinar tomorrow (23 July) about Microcontent and Chatbots. See this post.

 

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 22, 2020

Chatbot requires you to use a Chatbot engine. Take a look at the About RoboHelp sample project where using the 2020 features is explained. Look in the Outputs folder.

 

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A
Community Expert
AmebrCommunity Expert
Community Expert
July 22, 2020

There might be a log file that could help you identify where it failed. Right-click on the output preset and select View Log (or similar)

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