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Craig_Haiss
Craig_Haiss
Participating Frequently
January 18, 2011
Question

Has RoboHelp Server stability improved in recent versions?

  • January 18, 2011
  • 5 replies
  • 1156 views

I'm just looking for general impressions here. Does the stability of RoboHelp Server seem to have improved since the Java rewrite (version 8)?

When I evaluated version 7, RoboHelp Server crashed frequently, as others describe in this thread: http://forums.adobe.com/thread/28113?tstart=30. The features of RoboHelp Server look great, but only if stability issues are a thing of the past.

Thoughts? Opinions?

Thanks!

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5 replies

RoboColum_n_
RoboColum_n_
Legend
January 19, 2011

Hi Craig.

I've been using RHS8 for almost two years now and it hasn't crashed once. It is also a breeze to set-up and install. No more permission issues. I had the server setup inside 30 minutes. The Java rewrite is a big step forward. Why not download the latest RoboHelp Server 9 trial, and install it, even if you just test it using your own PC/Laptop as the server. There are many improvments in this version over version 8.

  The RoboColum(n)   @robocolumn   Colum McAndrew
Craig_Haiss
Craig_HaissAuthor
Participating Frequently
January 19, 2011

Great, that's exactly what I was hoping to hear. Thanks for the feedback, Colum!

Anonymous
April 20, 2011

Unfortunately, our experience has not been as good as Colum's. In fact, we've been wondering if there are improvements in RH Server 9. Here are some of the things we've found:

  • For RH Server 8 you must install the pieces in the exact order listed in the installation pdf document. If you don't, RH Server doesn't run.
  • We've had issues where the published help doesn't overwrite a previously published project with the same name. What we found when we overwrite an existing project, the changes didn't appear. We've implemented the process of manually deleting the project, restarting the server, then compiling and publshing the project.
  • Another issue we've seen is occasionally when you access the index of a project and scroll down through the index, you'll receive a message that the index is loading, but the message doesn't go away and the rest of the index doesn't display. (We've wait 5 to 19 minutes.). We have to restart the server to clear this problem.

We've been disappointed with these issues and were hoping RH 9 server has corrected these problems and stabilized RH Server.

Dee

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