Skip to main content
Inspiring
May 6, 2026
Answered

Hello, I'm getting the "ENOENT: no such file or directory, lstat 'C:\Users\XXXX\AppData\Local\Temp\RHTMP\[folder name]\[doc name]' error when trying to generate a word output in RoboHelp 2026.03.13.

  • May 6, 2026
  • 3 replies
  • 35 views

Hello,

I'm getting the "ENOENT: no such file or directory, lstat 'C:\Users\XXXX\AppData\Local\Temp\RHTMP\[folder name]\[doc name]' error when trying to generate a word output in RoboHelp 2026.03.13.  The issue seems to be isolated to a subset of topics within a larger help project. This subset was created with master pages (unlike the rest of the help project). I deleted the master pages. The output succeeds when I generate it with two given topics separately (one topic per generation attempt) but fails when I try to generate with both topics together. It fails at this point: merging HTML files. Here are the steps I've tried: clearing the RHTMP folder and restarting my computer, checking the topics for overlapping styles (inline plus CSS styles), changed out the style sheet for the default,  deleted this bit of code that is a relic of the master page: <meta name="template" />. In the output preset, changed out our custom Word template for the default. The output folder is one that I successfully generate other content to on a regular basis. Any input would be greatly appreciated!

    Correct answer DawnPAmkai

    That worked! Thank you so very much!!!

    3 replies

    Peter Grainge
    Community Expert
    Community Expert
    May 6, 2026

    It would be useful and interesting to see what is different between the original and new topics.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Inspiring
    May 6, 2026

    I used Copilot to analyze the code from the faulty topics vs. the new ones that work. Attached is the entire analysis. But, I went into one of the faulty topics and removed “invalid/empty <link rel=”stylesheet” />, and that change alone solved the problem. Attached is an image of that specific section of Copilot’s analysis.

    Inspiring
    May 6, 2026

    Another issue that seems to be preventing the output from generating is selecting to include Dropdown text content on the Content panel in the output preset.

    Peter Grainge
    Community Expert
    Community Expert
    May 6, 2026

    It’s a Windows issue, not a RoboHelp issue. Search on Enoent in the forum as it has been covered several times.


    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 6, 2026

    So it sounds like you’ve got it narrowed down to specific topic pages, right? Have you tried just copy/pasting the content into fresh topic pages and then generating?

    DawnPAmkaiAuthorCorrect answer
    Inspiring
    May 6, 2026

    That worked! Thank you so very much!!!