Skip to main content
A
Anonymous
September 2, 2009
Question

Help Content Not Generating

  • September 2, 2009
  • 1 reply
  • 722 views
Hello!
I have two AIR questions:
1. When I generate an AIR file for a URL for a co-worker's test box, all I get is the template and skin -- no help content. I completely deleted all AIR docs and layouts and started over, using my company's URL, and I got the help content. When I created a new layout using my co-worker's URL, there was no content. I deleted everything again and used only his URL (thinking that maybe you can only have one AIR layout at a time). Still no help content. Does this make sense? What am I missing? I cannot see what could be controlling that, as far as the AIR windows are concerned. When the output is created, it goes to the folder that RoboHelp created for that AIR layout. When you double-click the AIR doc, all you see is the template.
2. I am not getting the toggle button that enables the user to use only the offline help. Where is that setting, or what am I missing?
Thanks for any help you can offer.
    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 3, 2009

    On 1, did you both use the same digital signature? Not sure if that matters but worth looking at.

    There is some information on my site about that. Although RH7 related, I think it is still the same for this aspect.

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices