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madhurimam22729962
madhurimam22729962
Participant
April 26, 2019
Question

Help file availability issue

  • April 26, 2019
  • 1 reply
  • 543 views

Hi,

I am creating a webhelp output in RoboHelp 2017.

I am creating it for a client application where the session ends after 5 minutes of inactivity. Currently the webhelp has been integrated in the application, and it opens in a separate tab when we click Help button available within the application.

However, when the user logs out, or the session expires, the help file is still available in the other tab. Is there any possibility that we can control the session of the help file as well, such that the help file also redirects to the log in page of the application? Can anyone point out the JS code, and the file where related JS code needs to be incorporated?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 26, 2019

The developers are simply opening the help file in another browser tab. It is they who will have to figure out a way of closing a browser tab. I don't know if there is a way of doing that but my guess would be there is not, otherwise the bad guys could have fun closing all sorts of things.

That seems to be reinforced by this page. https://www.computerhope.com/issues/ch000178.htm

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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    madhurimam22729962
    madhurimam22729962Author
    Participant
    September 17, 2019

    Thanks.

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