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johnm61674389
Participant
Oct 21, 2020 6:55 PM UTC
Question

Help importing word doc

Every time i try to import a word doc into my robohelp project it crashes and says robohelp has ran into a problem and restart the application.

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    5 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Oct 24, 2020 8:54 AM UTC
    1. 2019 Classic or New UI?
    2. Is the document in DOCX format?
      It must be for the new UI so if in DOC format, save it as DOCX.
      If you are using Classic try the opposite format to whatever it is now.
    3. Import the simple document into the About RoboHelp sample project to see if that crashes RoboHelp.
    4. If it doesn't then try your own document.

     

    If all still crashes RoboHelp, then it looks like an installation issue. I would uninstall RoboHelp, reboot and install again. RoboHelp must be installed with admin rights. Install to the default location.

     

    Let us know how that goes.

     

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    johnm61674389Author
    Participant
    Oct 21, 2020 7:35 PM UTC

    2019release version 14.0.14 and has been updated with same issue

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Oct 21, 2020 7:31 PM UTC

    What version and are all updates applied? 

     

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    johnm61674389Author
    Participant
    Oct 21, 2020 7:08 PM UTC

    i have done that and it still crashes robohelp

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Oct 21, 2020 7:05 PM UTC

    Create a very simple document and try that. The idea is to see if it is your document causing the problem. 

     

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