Skip to main content
MeeraCollier
MeeraCollier
Participant
April 22, 2015
Question

Help is not rendering correctly in Portrait view on a Tablet

  • April 22, 2015
  • 2 replies
  • 188 views

I'm making the Help from a Frame12 file, using the Responsive HTML5 format. Viewed in Portrait orientation on a tablet, the page is just blank. On Landscape view, the information appears, but isn't scrollable past the first view.

I have searched through all of my settings, and nothing comes up. Any thoughts about what I need to tweak?

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 23, 2015

Are you creating directly from FM or are you running it through RH to produce the HTML5 help? If you’ve got RH, try a test – use one of the samples to create HTML5 help and test to see if behaves the same way. Because the help generating guts within FM are just unexposed RH, it may be a limitation that RH hasn’t figured out. You could also poke around the RH Multiscreen forum – someone else may also have run into this issue there.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 23, 2015

I have moved this post the HTML5 Layouts forum.

I think it might be that you are using an early version of the layout. Hopefully someone can confirm that.

Meantime try another layout or try deleting the layout from your project and then create a new layout and select the same one from the Gallery. I believe that gives you the latest version of the layout.

Not sure but hope that helps.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices