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April 18, 2013
Question

Help topics are not displaying when using Windows 7 / IE 9 / RH10

  • April 18, 2013
  • 1 reply
  • 2372 views

We recently upgraded our library from RH8 to RH10.  Also used a trial version of  RH9 in this process. Now when we compile several of the projects have issues where help topics do not display when selected in the TOC or when a link to the topic is clicked within another internal topic. It is in a continous loop in the browser (like it is trying to load).  If you right-click on the topic it displays (we are currently using this as the work-around).  Anyone else having this problem?? I saw something similiar for Windows8/IE10, but the fix does not apply here (http://forums.adobe.com/message/5138909#5138909#5138909).

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 19, 2013

I have corrected the content of your post as it read Windows 9. The issue is in fact purely IE10 and it occurs with webhelp from any version of RoboHelp and is not related to Windows 8.

Whch fix are you referring to? The metatag in Post 34, the Rh patch or the Do Not Track setting?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Adrienne M
Participant
April 19, 2013

Actually, I work with the original poster and we are, in fact, using Windows 7 and IE9. We use RH10 for all our projects but this issue seems to be limited to one specific project.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 19, 2013

Sorry, I meant the issue in the other thread.

The first post indicated it was more than one project, now that it is one project let's look at other causes.

Are you using any redirects?

Does this only occur when the help is called from your software? Is it OK if you double click the start page?

Have you tried deleting the CPD file and reopening Rh and the project?

Try those first and post back.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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