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J
Julie29948142m21l
Participant
May 22, 2023
Question

Help with cancellation

  • May 22, 2023
  • 2 replies
  • 186 views

Hello,

 

I need help with resolving cancellation of teo payments - ID of transactions attached. I did not intentionally or consciously purchased any product (anything connected with adobe - Adobe Pro/Adobe Creative/Adobe whatever).

However, two payments of 99.9€ each, were already proccessed. I have two kids (5 nad 13years) and my finances are severský "tight". These two payments for something I do not use (not once - even don't know for which of wide range of offered products) makes it an existentional problem and severly worsened life conditions for me and my kids. 
I would like to politely ask for considering conditions of this unfortunate situation and consent to cancel the payments and funds returning.

Thank you in advance for your reply.

 

Sincerely,

 

Tolstova Julie [PII removed by moderator]

    This topic has been closed for replies.

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 22, 2023

    Try this page.

    How to cancel Adobe trial or subscription

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 22, 2023

    This forum is solely for the Adobe RoboHelp product but even if your problem was with RoboHelp, licensing matters can only be dealt with by Adobe. The forums are supported by other users like yourself.

     

    You will have to contact Adobe direct. I will add a link later if I can find one but otherwise check Adobe's site for your product.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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