hh.exe broken?

Question

Hello,
Not sure if this is the correct place to ask this question
but hopefully...

I have a computer in our network that was used by an employee
who liked to make "changes" to the way his system runs.. He
optimized it for what he was doing with it, but now that he is gone
there is a lingering issue I am having with .chm files.

We use Solid Edge for CAD and is has a really useful set of
tutorials in .chm format. With a "normal" installation of the
program, the tutorials will have a navigation pane at the top of
the html help window. The problem with the suspect workstation is
that it displays the contents, but not the navigation controls and
therefore can not get to any other pages of instructions. I have
tried replacing the hh.exe file, checked against all kinds of
services and processes that are either enabled or disabled and
generally browsed around trying to find some difference that might
suggest a fix..

I am not a ROBOHelp user, but the .chm file had a link to
www.ehelp.com and that led me here..

I can't wipe and reinstall at this point, or I would have
done that already..

Is anyone aware of something that could cause this problem??

TIA

johnmccallum · Accepted Answer

While it could be a missing help component, I suspect that it may be a missing browse sequence. The comment on the "navigation pane at the top" sounds like a 'browse sequence.' Since your help file had a link to eHelp, it was created a long time ago. Browse sequences are a RoboHelp specific addition to .chm files. For them to be active a RoboHelp supplied DLL - HHActiveX.dll - must be installed and registered. I would think that the SolidEdge installation program would have done this but it is worth searching for that file.

John

RoboColum_n_ · Answer

I wonder whether the HTML Help Diagnostics tool found at this linkmay throw up some missing component.

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