HHC5008 Error when generating full-text search data

Forum|Forum|18 years ago
May 22, 2008
2 replies
3244 views

I've created a small new RoboHelp HTMLHelp project with 1 book with 2 topics; created the index keywords via the smart index wizards but the compiled CHM gives me the TOC/Index/Search tabs but the Search tabs is completely empty (the Index tab is filled and works perfect)

During compilation I see the following error:

Generating full-text search data...
HHC5008: Error:
An unknown error occurred while creating the index.

PS: I've first had the problem about the itcc.dll that was not registered but using the regsrv32 command this is successful now

searching the web gives me nothing ...

HTML help

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Correct answer Pete_Lees

I've installed the htmlhelp 1.3 workshop components; the diag tools now founds the dlls but the compilation still does not work (same error)

Snippet of diag tool:
---------------------------------------
HTML Help 1.x Workshop Components

File Registered OK: C:\Program Files\HTML Help Workshop\cnvcnt.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\cnvtoc.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\gencnv.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\hhcout.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\hhkout.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\itcc.dll (Version: 4.72.7277.0)
File Registered OK: C:\Program Files\HTML Help Workshop\navout.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\spcom.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\sprbuild.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\spredit.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\sprfile.dll (Version: 2.0.0.119)
File Registered OK: C:\Program Files\HTML Help Workshop\sprlog.dll (Version: 2.0.0.119)

File Found: C:\Program Files\HTML Help Workshop\hhw.exe (Version: 4.74.8702.0)
File Found: C:\Program Files\HTML Help Workshop\advpack.dll (Version: 5.0.2116.100)
File Found: C:\Windows\system32\hhsetup.dll (Version: 6.0.6000.16386)
File Found: C:\Windows\system32\hha.dll (Version: 4.74.8702.0)

That all looks good. Do other HTML Help projects compile without error on your machine? This may help to show whether this one project is at fault or whether there is a problem with the compiler components on the machine.

If you feel comfortable doing so, please email me the broken .chm file so that I can take a closer look. You can contact me by clicking my user name at the left.

Pete

P

Pete_Lees

Participating Frequently

Hi, Gunter,

This is the description of error HHC5008 in the KeyTools Error Message Reference ( http://www.workwrite.com/helpthink/welcome.htm):

quote:

HHC5008: An unknown error occured while creating the index.

Problem: A problem occurred while creating a binary index.

Result: The .chm file is corrupt and cannot be used.

Solution: If you don't have a specific reason for using a binary index, you can turn it off to see if the .chm file compiles correctly. You should also check to be certain you have sufficient disk space on the drive where the .chm file is being created.

As a first step, maybe run MJ's Help Diagnostics to ensure that all the required compiler components are properly installed.

http://helpware.net/downloads/index.htm#MJs

Pete

G

Gunter_CCAuthor

Participant

I've unchecked the "binary index" but without any success

I've also run the diag tool (see results below); I've manually registered hhctrl.ocx, itss.dll, itircl.dll but also htmlhelp compilation without any success. It also gives the error "File not found: C:\Program Files\itcc.dll" but the itcc.dll file exists under C:\windows\system32 and ofcourse not under C:\program files

Diag tool results:
---------------------------------------
General Info

Report EXE: C:\gudh\install\MJsDiag.exe
Report Run Date: 22/05/2008 16:05:48
Report EXE Version: 2.7.2.0
Download URL: http://helpware.net/downloads/
--------------------------------------------------------------------------------
Operating System: Windows NT 6.0.6000
SysLocale.DefaultLCID: 0x0813 (2067)
SysLocale.PriLangID: 0x0013 (19)
SysLocale.SubLangID: 0x0002 (2)
DecimalSeparator: ,
--------------------------------------------------------------------------------
HH Installed: YES
HH Version: 6.0.6000.16386
HH Friendly Version: > 1.4a
--------------------------------------------------------------------------------
H2 Installed: YES
H2 Version: 2.5.50727.198
--------------------------------------------------------------------------------
IE Installed: YES
IE Version: 6.0.6000.16386
IE Friendly Version: Internet Explorer 6 (Windows Server 2003)

NT Administrator

NT Admin Check: Current user has full administor privileges: YES

HTML Help Run-time Components

File Register ** Failed **: C:\Windows\system32\hhctrl.ocx (Version: 6.0.6000.16386)
File Register ** Failed **: C:\Windows\system32\itss.dll (Version: 6.0.6000.16386)
File Register ** Failed **: C:\Windows\system32\itircl.dll (Version: 6.0.6000.16386)

File Found: C:\Windows\system32\hhctrl.ocx
Version = 6.0.6000.16386
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\Windows\System32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES

File Found: C:\Windows\system32\itss.dll
Version = 6.0.6000.16386
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\Windows\System32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES

File Found: C:\Windows\system32\itircl.dll
Version = 6.0.6000.16386
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\Windows\System32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES

For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm

HTML Help 1.x Registry Settings

Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.

Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.

Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: KB 873343

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled on this PC.

Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) = P:\r51\install;file://P:\r51\install;O:\iris\r51\install;file://O:\iris\r51\install
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.

For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14

HTML Help 1.x Workshop Components

*** HH Workshop not found or not installed correctly. Try reinstalling.

File not found: C:\Program Files\itcc.dll

File Found: C:\Windows\system32\hha.dll (Version: 4.74.8702.0)

KeyHelp OCX by Keyworks.net - KeyHelp.ocx

This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by normally resides in the Windows System folder.

For More Info See: http://keyworks.net/

RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll

Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}
Version = 1.0.0.1
ClassName = HHComponentActivator Class
InProcServer32 = c:\psc\oe101b\prohelp\HHACTI~2.DLL
ProgID = HHActiveX.HHComponentActivator.1
Dll Found and Registered = YES

For More Info See: http://www.macromedia.com/

MS Help 2 Run-time Components

File Found: C:\Program Files\Common Files\microsoft shared\Help\HxDs.dll
Version = 2.5.50727.198
Registry Info: {31411198-A502-11D2-BBCA-00C04F8EC294}
ClassName = HxSession Class
InProcServer32 = C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
ProgID = HxDS.HxSession.1
DLL is Found and Registered OK = YES

File Found: C:\Program Files\Common Files\microsoft shared\Help\HxVz.dll
Version = 2.5.50727.42
Registry Info: {314111B8-A502-11D2-BBCA-00C04F8EC294}
ClassName = Microsoft Help 2.0 Contents Control
InProcServer32 = C:\Program Files\Common Files\Microsoft Shared\Help\hxvz.dll
ProgID = HxVz.HxTocCtrl.1
DLL is Found and Registered OK = YES

More info on H2 can be found at: http://helpware.net/mshelp2/h20.htm

MS Help 2 SDK Components

*** File Not Found: hxCsrv.exe
*** File Not Found: hxComp.exe
*** File Not Found: hxConv.exe
*** File Not Found: hxReg.exe
*** File Not Found: hxMerge.exe

P

Pete_Lees

Participating Frequently

It's odd that MJ's Diagnostics cannot find the compiler ("HTML Help 1.x Workshop") components. Perhaps you could try reinstalling them by running the HTML Help Workshop setup program.

http://msdn.microsoft.com/en-us/library/ms669985(VS.85).aspx

Pete

RoboWizard

Inspiring

Welcome to our community, Gunter

You do realize that the Search tab should be empty upon initial viewing, right? And nothing shows there until you search for something.

Cheers... Rick

G

Gunter_CCAuthor

Participant

Ofcourse ;-) I've entered some search texts (for example "topic" when a topic title is called "new topic" etc) but without any search results.

Creating a Robohelp WebHelp (which uses another compiler I assume) gives me search results using the same search texts

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