Homepage tiles icon(.png) are not loading

Forum|Forum|5 years ago
January 27, 2021
4 replies
227 views

Hi Team,

Post to the generation of Documents (online help framless output) i can able to see Homepage Tiles image (.png) locally.

After Publising the documents in server. I am not able to view the Homepage Tiles images (.png).

I am expereincing this issue recently. Kindly give us some solution.

This topic has been closed for replies.

A

Amebr

Community Expert

Just to confirm, you're using Robohelp 2019 Classic interface, not the New UI? (The number can refer to either, depending on how you looked up the number.)

Peter meant can you use a file manager to check on the server that the images have been uploaded correctly. Sometimes, depending on how it's done, files are not copied and therefore the help doesn't work. Can you confirm you have checked the file structure on the server?

S

shyam.sathyaAuthor

Known Participant

Hi Jeff/Peter,

I am using RH 14.0.14 version.

In Local, I can able to view images (.css, .js & .png) in Template > Orange

But, in Server side. I cannot able to view the same. Only (.css & .js) files are loading.

Awaiting for the solution.