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Known Participant
June 25, 2014
Question

How can I get the search function to work in IE 11?

  • June 25, 2014
  • 1 reply
  • 385 views

Hi,

I have RoboHelp 10 and am producing webhelp output.

I have an issue currently where the search function will not work properly in IE 11. If I search, it just hangs without returning any matches at all. I have noticed this is most likely to happen with very commonly occurring words that are used through the help project (it is a large project). If I search on less commonly occurring words, I am more likely to have results returned.

One of my users says he gets the following script shown at the end of the browser help page when it has hung for a while without returning anything:

"% remains at 0%, IE message  finally displays that webcoretest-2k8  is failing to respond and IE status bar contains 'javascript:void(0);"

This problem does not occur in Chrome or Firefox, however, we need our customers to be able to use IE.

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
June 25, 2014

Have you got all the current patches for RH10? If so & it’s still happening, you may have to try adding the site to your Trusted Sites list for IE 11 to “work nice”

Known Participant
June 26, 2014

Hi, thanks for your reply.

Not sure if I have all the current patches for RH10 although having checked my RH app, it says it has updated with all the latest updates.

Our IT department has disabled the ability to add sites to our Trusted Sites list as part of our corporate build so am unable to test that out.

Peter Grainge
Community Expert
Community Expert
June 26, 2014

Willam van Weelden has compiled an excellent list of all the patches.

RoboHelp Patches and Updates | WvanWeelden.eu


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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