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Barry30200353uf03
Known Participant
July 17, 2023
Answered

How do I have an apostrophe appear in the banner for a CHM Preset?

  • July 17, 2023
  • 4 replies
  • 617 views

If I edit a Microsoft HTML Help preset with a string like "User's Guide" and generate the output, the resulting chm file's window shows "User's Guide".  I realize this is the hex code for an apostrophe but short of hacking the *.rhpj and/or *.preset file(s), is there a more straightforward way of using the wonderfully reimagined UI to do so?

Many thanks.

    This topic has been closed for replies.
    Correct answer Peter Grainge

    I think I would go for Developers Guide. 🙂 I doubt the users will even look at that, the content is their interest.

     

    Otherwise I can only suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    July 25, 2023

    I think I would go for Developers Guide. 🙂 I doubt the users will even look at that, the content is their interest.

     

    Otherwise I can only suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

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      B
      Barry30200353uf03Author
      Known Participant
      July 27, 2023

      Frankly, that was what I had already done, but I thought I'd give it one more shot!

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      July 27, 2023

      Great idea. Great minds think alike or fools seldom differ. Take your pick. 

      ________________________________________________________
      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      July 21, 2023

      If it were a bug then I think we would have seen lot's of reports of this issue. I just tried it in a simple project and got the apostrophe, not the hex value.

       

      Try a new single topic project and let us know how you get on with that. Alternatively try one of the sample projects.

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      B
      Barry30200353uf03Author
      Known Participant
      July 24, 2023

      Tried your advice but still no luck.  Here are screenshots ...

      Yields ...

      On the other hand, this,

      yields ..

      I'm using RH 2022 Update 2, fwiw.

      B
      Barry30200353uf03Author
      Known Participant
      July 24, 2023

      Maybe the configuration screen shots are too small to read.  Here's a bigger version of the parts of interest, respectively:

       

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      July 18, 2023

      @Barry30200353uf03 - what version of RH are you using? Something may already have been done to address this.

      B
      Barry30200353uf03Author
      Known Participant
      July 18, 2023

      Hi Jeff.  I'm using RH 2022.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      July 18, 2023

      Patch #2?

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      July 18, 2023

      I doubt there is a way to stop it.

       

      You can contact support to confirm though. See the following page for support contact options. The email address is recommended as it goes to a dedicated Robohelp support team.
      https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

       

      You could also log a bug (it doesn't do this conversion in Classic, so I would class it as a bug), but that would be a "sometime in future maybe" option. You can request features and report issues here: https://tracker.adobe.com/

      Post the item number in the discussion so people can easily vote if they want the same functionality.

      B
      Barry30200353uf03Author
      Known Participant
      July 18, 2023

      Thanks, Amebr.  I haven't had very good experiences with Adobe support but I will consider your suggestions.

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      July 18, 2023

      Do note the special email address on that contact page. They are different from the normal Adobe support contacts (who don't normally know anything about Robohelp, in my experience).

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