Participating Frequently

Question

How do I prevent favorites from being removed from user after RH2017 publishes new content?

Forum|Forum|3 years ago
May 17, 2022
9 replies
660 views

Saved favorites are removed everytime I add new topics, generated and publish

This topic has been closed for replies.

Peter Grainge

Community Expert

I really do think you are best advised to take this one up with Support.

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Peter Grainge

Community Expert

@Jeff_Coatsworth It's not the browser favourites that @bfreed01 is talking about. I thought it was the favourites set up within the output and that were being referred to but I see cookies are mentioned. RoboHelp does not use cookies for this.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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bfreed01

Known Participant

Yes. I am asking about some setting within RoboHelp which turns off Favorites. This is for a brand new project which is a duplicate of another. When the main page first loads, a cookie message appears at the bottom of the page. If I click Later, I see no Favorties. If I click Accept, I do see Favorites. So, I guess that's how it's supposed to work. I was wondering if there's a way not to hide Favorties during the session if the user clicks Later. I guess not.

Peter Grainge

Community Expert

I have unmarked what you marked as a Correct Answer. A question cannot be an answer.

I have nothing to add to the thread so I think you will need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

RoboHelp Favourites should not get deleted when you generate an update.

They will not be shown if you view in incognito mode or in a different browser. They will be deleted if you delete cookies in the browser.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Correction

I have had confirmation from Adobe that the favourites use local storage, not cookies. They might get deleted by RoboHelp if a specific update contains a change to this functionality but 2017 has not been updated for a long time.

It is still worth trying @Jeff_Coatsworth suggestion. I think he meant publish into the usual location as it is on a server for everyone to access.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Also try creating some favourites in RoboHelp and then delete the browser favourites. That will establish where the favourites are being stored, in the browser or in RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Jeff_Coatsworth

Community Expert

Maybe we need to go back to what output you are creating - because for any HTML form of help (Classic webhelp or Responsive HTML5) favs/bookmarks are stored in each user's browser.

J

John MonziAuthor

Participating Frequently

So I'm using the Responsive HTML5 skin and the favorites saved within my generated site get removed for every user everytime I generate.

J

John MonziAuthor

Participating Frequently

Jeff_Coatsworth

Community Expert

Favs are saved by each user in their browser - it's not something you're wiping out each time you generate and push to the web.

J

John MonziAuthor

Participating Frequently

Hi Peter and Jeff, to clarify, the favorites that are being removed are the ones that the users save within the RH generated website, not favorites in a browser. Any thoughts as to what causes?

J

John MonziAuthor

Participating Frequently

In the website that RH generates my menu looks like this and the favorites for topics are saved within the website generated by RH. I'm not tallking about favorites of entire websites.

Peter Grainge

Community Expert

The most likely cause is that you have Cookies set to be cleared every time the browser closes.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

John MonziAuthor

Participating Frequently

Do you know what the file name would be for the favorites? I'd like to try to exclude generating that file. Thank you

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