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Participating Frequently
May 17, 2022
Question

How do I prevent favorites from being removed from user after RH2017 publishes new content?

  • May 17, 2022
  • 9 replies
  • 660 views

Saved favorites are removed everytime I add new topics, generated and publish

    This topic has been closed for replies.

    9 replies

    Peter Grainge
    Community Expert
    Community Expert
    October 14, 2022

    I really do think you are best advised to take this one up with Support.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Peter Grainge
    Community Expert
    Community Expert
    October 14, 2022

    @Jeff_Coatsworth It's not the browser favourites that @bfreed01 is talking about. I thought it was the favourites set up within the output and that were being referred to but I see cookies are mentioned. RoboHelp does not use cookies for this.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    bfreed01
    Known Participant
    October 14, 2022

    Yes. I am asking about some setting within RoboHelp which turns off Favorites. This is for a brand new project which is a duplicate of another. When the main page first loads, a cookie message appears at the bottom of the page. If I click Later, I see no Favorties.  If I click Accept, I do see Favorites. So, I guess that's how it's supposed to work. I was wondering if there's a way not to hide Favorties during the session if the user clicks Later.   I  guess not.

    Peter Grainge
    Community Expert
    Community Expert
    October 14, 2022

    I have unmarked what you marked as a Correct Answer. A question cannot be an answer.

     

    I have nothing to add to the thread so I think you will need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    June 24, 2022

    RoboHelp Favourites should not get deleted when you generate an update.

     

    They will not be shown if you view in incognito mode or in a different browser. They will be deleted if you delete cookies in the browser.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    June 10, 2022

    Correction

     

    I have had confirmation from Adobe that the favourites use local storage, not cookies. They might get deleted by RoboHelp if a specific update contains a change to this functionality but 2017 has not been updated for a long time.

     

    It is still worth trying @Jeff_Coatsworth suggestion. I think he meant publish into the usual location as it is on a server for everyone to access.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    June 10, 2022

    Also try creating some favourites in RoboHelp and then delete the browser favourites. That will establish where the favourites are being stored, in the browser or in RoboHelp.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Jeff_Coatsworth
    Community Expert
    Community Expert
    June 8, 2022

    Maybe we need to go back to what output you are creating - because for any HTML form of help (Classic webhelp or Responsive HTML5) favs/bookmarks are stored in each user's browser.

    Participating Frequently
    June 8, 2022

    So I'm using the Responsive HTML5 skin and the favorites saved within my generated site get removed for every user everytime I generate. 

    Participating Frequently
    June 8, 2022

     

    Jeff_Coatsworth
    Community Expert
    Community Expert
    June 8, 2022

    Favs are saved by each user in their browser - it's not something you're wiping out each time you generate and push to the web.

    Participating Frequently
    June 8, 2022

    Hi Peter and Jeff, to clarify, the favorites that are being removed are the ones that the users save within the RH generated website, not favorites in a browser. Any thoughts as to what causes?

    Participating Frequently
    June 8, 2022

    In the website that RH generates my menu looks like this and the favorites for topics are saved within the website generated by RH. I'm not tallking about favorites of entire websites. 

     

    Peter Grainge
    Community Expert
    Community Expert
    May 17, 2022

    The most likely cause is that you have Cookies set to be cleared every time the browser closes.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Participating Frequently
    June 8, 2022

    Do you know what the file name would be for the favorites? I'd like to try to exclude generating that file. Thank you