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RaelShadow61
Participant
September 15, 2015
Question

How do I tell WebHelp to display a specific topic given a helpkey sent from a program?

  • September 15, 2015
  • 1 reply
  • 310 views

We recently incorporated a third-party product into our software. I imported the help topics from the third-party's online help into our company's online help (with the third party's permission). Within the third party software, they have a help button that makes a context-sensitive call to a topic. In order to do this, I enter the URL of my company's online help and then they append a helpkey to it (for example: http://www.mycompany.com/help/WebHelp?helpkey=tabGeneral&language=en-us). The part in italics is the part they append.

I need to know how to set my online Help package (using WebHelp) to open a specific topic based on the helpkey sent via the URL. Given the above example, how do I tell RoboHelp to open a specific topic within the company's online help if the helpkey is "tabGeneral")?

I know all of the helpkeys that can be sent from the third party. I just don't know how to set up RoboHelp to open a specific topic based on the helpkey sent.

Thanks in advance for any help on this.

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1 reply

Jeff_Coatsworth
Community Expert
Community Expert
September 15, 2015

You probably want to code your MapIDs with the helpkeys to make the mapping back to your topics. Check Peter’s site (grainge.org) or Willam’s (wvanweelden.eu) for CSH how-to info.