How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet?

Forum|Forum|13 years ago
March 6, 2012
2 replies
1010 views

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet access?

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Jeff_Coatsworth

Community Expert

You'll have to contact Adobe Support and explain the environment to them. They can manually activate you. They do it all the time with Framemaker installs too.

L

Lumpy9552Author

Participating Frequently

Jeff:

I appreciate your response. Any chance you could point to a specific contact point that DOESN'T involve speaking with someone in India. Already tried that. It was not unlike trying to unlock a bank vault with a water balloon and a kleenix. Again - thanks for your assist!

Jeffrey_A_Wright

Community Manager

Lumpy9552 as Jeff_Coatsworth indicated you will need to contact the support team as this can only be handled in a one to one environment. If you would prefer you can certainly contact the team via the chat channel at http://adobe.ly/yxj0t6.

Jeffrey_A_Wright

Community Manager

Moving this discussion to the Robohelp forum.

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