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AnandUtpala
Known Participant
May 22, 2020
Question

How do you all run analytics on PDFs accessed by customers via Search? Any suggestions?

  • May 22, 2020
  • 1 reply
  • 444 views

Hello,

 

I use Robohelp 2019 and am creating a frameless output.  By the very nature of frameless output, my imported PDFs open outside the project frame (in a new tab). I have embedded analytics on my Robohelp topic pages (via the master page). But since PDFs open outside the project, I am unable to run analytics on the PDF pages accessed by a customer (especially if they're accessed via Search). Is there a way to monitor hits on PDF pages if they are accessed via Search? How do you all monitor hits on your PDFs? Any pointers would be appreciated. Thanks in advance for your replies. 

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 22, 2020

    I thought Peter suggested in your other thread (https://community.adobe.com/t5/robohelp/frameless-output-how-to-make-imported-pdf-files-open-within-the-project-skin-and-not-in-a-new-tab/m-p/11152075?page=2#M130693) that you check with your analytics provider to see what they suggest on how to track PDF hits?

    A
    AnandUtpalaAuthor
    Known Participant
    May 22, 2020

    Yes, I am aware. The experts also suggested I ask others how they're handling this issue, so put the question to the community. Perhaps other users have experience to share? 

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