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dyndragon
Participating Frequently
June 7, 2010
Question

How do you secure updates to Robohelp packages?

  • June 7, 2010
  • 2 replies
  • 1275 views

Hello all,

I'm building a knowledgebase type application for our technical group to take out to the field where there is sometimes little to no mobile data signal. Robohelp seemed to fit the bill with it's AIR packaging ability, and I have commenting and auto online update notifications and installation working.

The issue I'm running into is this:

If a person who has left the company still has the program, or made a copy of the original .AIR installation file, they will forevermore get online updates.

I have thought about putting the online update .xml and .air file in a password protected area, but that would mean the automatic update check would obviously fail since it's being asked for login credentials. I don't see any options for password protecting the AIR application either.

What are my options? Any ideas on how I might accomplish this?

We do have a secured company website area that employees with proper credentials can access. I do have webspace that can support basic unencrypted or encrypted authentication. I do not want to go a VPN route because the VPN access is terribly slow, and the knowledgebase application is 200+MB.

Is there a way I can make the user log in to a website through the AIR help application, and then trigger the AIR app to check for an update?

Thanks in advance,

--Hans

    This topic has been closed for replies.

    2 replies

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    dyndragonAuthor
    Participating Frequently
    June 10, 2010

    Any other suggestions or updates?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 10, 2010

    Fix the VPN connection.

    Sorry but what you need is a feature change and pending that, there's nothing else I can think of.

    Please follow this link to submit a feature request.

    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    dyndragonAuthor
    Participating Frequently
    June 10, 2010

    If I was in IT (they're useless) and had the power to do so, I would definitely fix the VPN.

    But I'm not. Alas...

    Thanks all for your help in confirming that this doesn't exist ;-)

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 7, 2010

    Wouldn't the update be on a network drive from which their permissions would have been removed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    dyndragonAuthor
    Participating Frequently
    June 7, 2010

    I'm not hosting the update .xml and .air file on a network drive. It is on a webserver that is publicly accessible at this point because I don't know how to have the AIR app handle security credentials. The user would have to be logged into the VPN to access a network drive, which is precisely what we're trying to avoid because the VPN is so slow.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 7, 2010

    I have flagged this with someone who may have an answer, no promises.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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