How to add additional Robohelp users?

Forum|Forum|3 years ago
September 16, 2022
3 replies
192 views

I currently have a Robohelp Multi-platform license, but it's limited to 2 users. How can I add a 3rd user? The live Chat is useless.

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Peter Grainge

Community Expert

My understanding is all licences are multi-platform. I think you will need to clarify this with Support.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Multi-platform or multi-user?

A single licence for one user entitles you to run RoboHelp on Windows or Mac.

A multi-user licence is a different thing and that does sound like what you have. I believe that licence has to have an admin and they have a console. I would guess that is where additional users are added.

If that does not help, rather than live chat, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.