Skip to main content
M
martinl83372021
Inspiring
September 28, 2020
Answered

How to get help from Adobe (RH 2019, new UI)?

  • September 28, 2020
  • 5 replies
  • 299 views

Hi, Everyone.

 

This isn't really a question for the forum. I'm almost postive this issue is a software issue. So, I want to contact Adobe. 

 

It used to be easy to contact Adobe for software problems. But I can no longer find any way to contact them. Can anyone tell me how?

 

My multi-level list style is malfunctioning. It actually isn't functioning, at all. I apply the style, then select the text I want to be indented as a sub-level, and finally press Tab. But nothing happens. 

 

Also, another malfunction is the default style has a bullet superimposed by a number (screenshot, below). I can fix it in the CSS editor. But even after saving, it goes right back to the bullet superimposed by the number.

 

thank you!

 

SCREENSHOT

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Start a fresh multilevel list. I think you know how to do that and if stuck I'll knock something up tomorrow. When done trash the one that is messed up and rename the good one so that topics using will still work. 

     

    This is definitely not a software issue. 

     

    5 replies

    M
    martinl83372021Author
    Inspiring
    September 29, 2020

    Hi, Peter and Jeff.

     

    Well, once again, I am humbled by your even-keeled, methodical approach, Peter. Your solution works! 

     

    One thing to note:  at first, I had mistaken your reply to say "Start a fresh" version of the text. So I created new text, and this gave me back a functioning Tab key (for indenting the sub-level). Back in the original, problematic text, it was the nonfunctioning Tab key that made me think it was a software issue. 

     

    But of course the messed-up style did not work when I applied it to the new, fresh text. So, re-reading your reply, I went and created a fresh multi-level list style in the CSS editor. (I've now trashed the old broken one.) And it works beautifully (see screenshot).

     

    Thank you so very much!

     

    SCREENSHOT

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    September 29, 2020

    Start a fresh multilevel list. I think you know how to do that and if stuck I'll knock something up tomorrow. When done trash the one that is messed up and rename the good one so that topics using will still work. 

     

    This is definitely not a software issue. 

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    M
    martinl83372021Author
    Inspiring
    September 29, 2020

    Thank you, Jeff and Peter.

     

    Here's what I'm trying to do (screenshot):

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 28, 2020

    I very much doubt this is the software. Describe the appearance you are trying to achieve. 

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 28, 2020

    techcomm@adobe.com is the link to the RH & FM teams - but have you applied the patch to RH2019? Have you followed Peter's site on RH (grainge.org) for the new UI changes?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices