How to make my Index tab load in everything instead of chunks of data during vertical scroll?

Forum|Forum|7 years ago
January 22, 2019
1 reply
634 views

We have a large Responsive HTML5 help system with multiple child helps that is stored on our web server.

We're using the latest RH 2017 (13.0.2.334).

Some of our beta users are complaining that they can't just scroll to the section they want. What's happening is that when they first access the Index tab, it loads in about a page of keywords. Then when they start to scroll down, it starts to load in a little more, instead of just loading in all the index keywords at once.

How can I make it load in all the data at once so they don't have this delay in scrolling? It takes me ~34 seconds to scroll all the way down to the bottom because of this.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

How's your JavaScript programming? Because I don't think there's anything you can tweak within RH to change that lag in loading.

Peter Grainge

Community Expert

I agree with Jeff that there is no setting as such. Do you have sub-string search enabled? If so, turn it off.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Jared HessAuthor

Legend

Jeff, my javascript programming isn't great, but it is improving. Where to find what to tweak would be the biggest issue. That and making sure RoboHelp didn't overwrite any changes I made the next time I generated the help...

Peter, no, I don't have "Enable Substring Search" turned on in the "Search" tab of the SSL settings if that's what you're referring to.

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