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T
Thomas Böttiger
Known Participant
January 24, 2014
Question

How to set up RH 11 so that it locates MS Word?

  • January 24, 2014
  • 2 replies
  • 5713 views

After upgrading to TCS 5 the new RH 11 cannot find my installed MS Word applications. How do I tell RoboHelp where to look for them? The Adobe help did not give me a clue, since the information for editing the regedit are not up-to-date.

I'm no programmer, just a simple techwriter.

TIA

This topic has been closed for replies.

2 replies

M
moszapy1
Participating Frequently
February 11, 2014

Thomas,

Can you check the regestries under [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]

1. Type regedit in Run box

2. This will open registry editor.

3. Navigate to [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders].

Observe data column in the right pane. Is it of the format "C:\Users\user\..." or "C:\Users\<user_name>\..."   (<user_name> is name of local user)

T
Thomas BöttigerAuthor
Known Participant
February 11, 2014

Yes, mostly.

I have a virtual machine running, so my downloads folder, desktop, movies, pictures and music point to the folders on the host machine.

The rest is of the sort "C:\Users\<username>\AppData\Roaming\..."

UPDATE: I switched the setting to "not sharing" so that all paths in the Shell Folders now point to some "C:\Users\" directory. I opened a new project and tried to print - but still the same message is displayed "Microsoft Word cannot be found on your system."

M
moszapy1
Participating Frequently
February 12, 2014

Thomas,

Ideally all the entries in [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ Shell Folders] should be of the form C:\Users\<username>\AppData\Roaming\.... Having <user_name> in the registry path is the key to problem. What i suggest is edit all  the entries of [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ Shell Folders]


Ex:- change "AppData"="C:\\Users\\user\\AppData\\Roaming" to "AppData"="C:\\Users\\<user_name>\\AppData\\Roaming". Mentioning again <user_name> should be the name of local user.

If above step does not solve the problem then let me know if you have [HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Adobe\SingleSource\PrintDoc] registry present on the machine.


RoboColum_n_
RoboColum_n_
Legend
January 24, 2014

What version of MS Word are you using? See the FAQ link below for the supported versions:

http://www.adobe.com/uk/products/robohelp/faq.html

T
Thomas BöttigerAuthor
Known Participant
January 24, 2014

Actually both supported versions: 2010 and 2013.

T
Thomas BöttigerAuthor
Known Participant
January 24, 2014

After reinstalling the TCS 5, there ist still no Word, according to RoboHelp. When I try to print a Captivate project, all works fine and Cp opens the DOC-file correctly in Word 2010.

So this is a Robohelp issue.

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