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denap13399595
Participant
Jul 31, 2019 7:04 AM UTC
Question

HTML5 generated content defaults 0 search results

I have a project that was originally built on RoboHelp 11 and that we are now updating with RoboHelp 19 run in classic mode.  Since we made that change, when I generate the content, if someone tries to search the results are showing with zero results per page, which just shows a bunch of numbers (so that you can navigate to other pages of results, except all of those pages are blank with no results).  If you change your search options to something other than the "blank" that defaults, you can see results.  I found where to set this in the output options, and it was already set to 10, so i changed it to 15 just to see if it would make any difference.  It didn't.  Not only do users need to update this value the first time they search, they have to update it every single time they search, which means that every search looks like it isn't working and then requires several steps to fix.  Any suggestions for how to fix this?

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    5 replies

    denap13399595Author
    Participant
    Aug 1, 2019 3:56 AM UTC

    Several hours after we applied the update and re-published, the search started working.  I'm assuming that it was a result of the update, because that was the only big change I made.  I will refer to these other suggestions if it ever comes up again, thanks everyone!

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Aug 1, 2019 12:22 AM UTC

    I've seen this before but I can't recall if there was a solution. Perhaps some more information will help me remember.

    I assume you are generating HTML5 Responsive, but can you confirm that you're not using HTML5 Multiscreen?

    Does this happen in all browsers?

    Where is the output located when you see the problem? You local PC? A network drive? A web server?

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 31, 2019 7:27 AM UTC

    Have you applied the 2019 updates?

    Peter Grainge

    www.grainge.org

    @petergrainge

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    denap13399595Author
    Participant
    Jul 31, 2019 6:21 PM UTC

    Yes, we applied the update yesterday, and still have the same problem.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 31, 2019 9:48 PM UTC

    Open one of the sample projects and see if search works there. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

    Also in your project create a new skin with a slightly different name and see if that works.

    If still stuck, search the forums for Search not working. Maybe one of the threads there will help. Otherwise try Adobe Support.

    Let us know the outcome.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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